Privacy Policy

CLM Tyres (“we”, “us”, “our”) is committed to protecting the privacy and security of our customers and website visitors. This policy outlines how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

By using our services or visiting our website, you consent to the practices described in this Privacy Policy.

1. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Details: Name, phone number, email address, and postal address.
  • Vehicle Information: Make, model, registration number, and service history.
  • Transaction Details: Payment method, billing address, and service records.
  • Website Data: IP address, browser type, and usage behaviour through cookies.

We do not collect or store payment card numbers—these are processed securely through our payment partners.

2. How We Use Your Data

Your data is used to:

  • Fulfil service bookings and provide vehicle care
  • Respond to enquiries or customer service requests
  • Send booking confirmations and follow-up communications
  • Improve our website, services, and customer experience
  • Comply with legal obligations and safety requirements

     

3. Sharing Your Data

We do not sell, rent, or trade your personal information. However, we may share it with:

  • Payment processors to complete your transactions
  • Service technicians for accurate job completion
  • Legal or regulatory authorities if required by law

     

All third-party providers are contractually bound to safeguard your information.

4. Data Retention

We retain your data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting obligations.

You may request deletion of your data at any time, subject to legal and operational requirements.

5. Your Rights Under UK GDPR

As a data subject, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your information
  • Withdraw consent for marketing at any time
  • Object to the processing of your data in certain cases
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

6. Cookies and Website Tracking

Our website uses cookies to improve user experience and analyse website traffic. You may choose to disable cookies through your browser settings. More details are available in our separate Cookies Policy.

7. Data Security

We implement industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse. Access to data is restricted to trained staff and essential third-party providers.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Email: info@clmtyres.co.uk
 Phone: + 44 1455 203188
 Address: CLM Tyres, Ladywood Works, Leicester Rd, Lutterworth, United Kingdom

9. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, with the updated version effective immediately upon publication.

Last updated: 07/14/2025

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